More info
To help you, your complaint must meet a number of conditions:
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The complaint must first be submitted to the municipality or authority itself. The municipality or authority has 6 weeks to respond.
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The complaint must be about a municipality or authority affiliated to us: Amsterdam, Almere, Amstelveen, Diemen, Landsmeer, Waterland, Ouder Amstel or Zaanstad. You can complain about another municipality to another ombudsman. Nor can we handle complaints about national organizations, such as the Police, the UWV, the (National) Tax Office, or DUO.
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A complaint must have taken place recently. Complaints that occurred more than a year ago will usually not be dealt with because it is difficult to ascertain the facts after a longer period of time.
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The complaint must be able to lead to a solution. So you must be open to sharing information with the municipality or authority about which your complaint is about. If we think the problem is unsolvable, we may ask you to put it to rest.
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A complaint must be about an individual problem. In most cases, we register complaints about the system or municipal policy as a signal. We do not investigate but these signals allow us to show municipalities and agencies where things are going wrong.